Terms of Service Agreement

Terms of Service

Last Updated: August 10, 2026 • Version 2.4

1. Acceptance of Terms

By accessing or using TestyGrid’s cloud POS terminals, KDS kitchen display networks, QR ordering apps, APIs, or management dashboards (collectively, the "Service"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or restaurant entity, you represent that you have the authority to bind such entity.

2. Service License & Permitted Use

TestyGrid grants you a non-exclusive, non-transferable, revocable license to access and use the Service for the purpose of managing commercial restaurant and dining operations in accordance with your chosen subscription tier. You agree not to reverse-engineer, decompile, or attempt to extract source code from the Service.

3. Hardware & Offline Capability

While TestyGrid provides an offline-first distributed synchronization engine for local ticket firing and table order capture during network outages, customer acknowledges that internet connectivity is required for remote reporting, cloud backup, and payment card batch clearing.

4. Fees, Billing & Cancellation

Subscription fees are billed in advance on a monthly or annual basis. You may cancel your subscription at any time via your account settings. Subscriptions remain active until the end of the current paid billing cycle.

5. Service Level Agreement (SLA) & Limitation of Liability

TestyGrid guarantees a 99.99% service availability SLA for core POS ticket operations. In no event shall TestyGrid be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or culinary goodwill.

6. Governing Law & Contact

These Terms shall be governed by the laws of the State of California without regard to its conflict of law provisions. For inquiries regarding these terms, contact legal@testygrid.com.